Privacy Policy

1. Responsible for handling your personal data

Promotora Sunset Beach Clubs S.A. de C.V. (“SUNSET”), a legal entity duly constituted in accordance to the laws of Mexico, domiciled in Blvd. Kululcán km. 10, lote 13-B, Zona Hotelera, CP. 77500, Cancún, Quintana Roo is the entity responsible for handling your personal data.

For the Responsible entity, handling your data legitimately is a priority. This Privacy Notice serves as a complement of any other simplified privacy statements that our organization may have presented to you and serves as an addition to all those that purposely do not allude to such notices.

2. Personal Data Department:

Address: Boulevard Kukulcan Km. 10 Lote 13-B, Zona Hotelera, CP. 77500 en Cancún, Quintana Roo.
Service Hours: Monday through Friday 9:00 to 2:00 pm and 4:00 to 6:00 pm.
Phone: +52 998 881 45 00

3. Objectives of the handling of personal data

The Responsible entity gathers your data with the following objectives:

  1. To register you as a client of our services
  2. For administrative purposes related to the implementation of the contractual obligations and the execution of the applicable legal obligations
  3. To offer promotions
  4. To follow up on the requirements of our clients
  5. To process your requests thus manage the relationship you wish to establish with Promotora Sunset Beach Clubs S.A. de C.V. or the one already established between yourself and society
  6. To follow up on the requirements and suggestions about products, services and estimates
  7. To guarantee a correct and suitable service for you

In accordance with the guidelines published in the Official Journal of the Federation on January 17th 2013, we inform you that the necessary purposes for the existence, upkeep and compliance with our legal relation appear in detail in inserts a), b) and e) above. In accordance, it is necessary that you indicate your consent for the handling of your personal data in relation to the purposes detailed in inserts c) d) f) and g), as these are not strictly necessary or essential for our legal relation.

□ I give my consent for my personal data to be handled in accordance to all the objectives listed in the terms of this privacy notice.

4. Personal data collected

We collect the data you provide either in person at the address provided and by phone, email or through our web page. The personal data we obtain is the following:

  1. Name, telephone, address, gender, number of children or people dependent on you, Federal tax payers register number and job references.

In accordance to article 9 of the Federal Law for the Protection of Personal Data in Possession of Individuals, when the entity responsible for handling your data collects it from you, you must give your clearly stated consent, thus we will require that at that moment you indicate if you do or do not give your consent to our handling it, through the electronic mechanism we have implemented for such purposes or, wherever appropriate, that you provide us with a duly signed document.

5. Sensitive, financial and proprietary data we collect

5.1 Financial and Proprietary data.- Our organization will ask you to provide the financial and proprietary data needed for our contractual relation. Such data includes the following:

  1. Bank and bank account numbers and credit and/or debit card information.

6. Use of Cookies and Web Beacons

We inform you that we do not collect any personal data through the use of Cookies or Web Beacons and other technology to obtain personal information that could include the following:

 7. Options and ways to limit the use or disclosure of personal data

You can stop receiving electronic, printed, or phone messages by contacting the entity in charge of your Personal data.

8. Means to exercise the right to access, rectify, cancel or object to the use of your data

You have the right to access the personal data we have in our power and the details about their handling, as well as to correct them in case they are inaccurate or incomplete; to cancel them when they turn out to be undue or unnecessary for the purposes that justified their procurement or oppose their use for a specific objective.

The mechanism that has been implemented for those rights to be executed is presenting an application form (“Single form for exercising ARCO rights”) to the entity Responsible for handling your Personal Data whether in person at the address provided or through an email. You can download the form from our web page in the following section click here.

In order to exercise your rights, you must present a form (“Single form for exercising ARCO rights”) to the Responsible entity including the following information:

The terms listed in the inserts above could be postponed only once for a similar period, in case it is necessary, subject to previous notice by the Responsible entity.

Promotora Sunset Beach Clubs S.A. de C.V. could deny the exercise of ARCO rights in the following cases:

  1. When you are not the owner of the personal data or have not been duly credited as a representative of that owner;
  2. When your personal data are not to be found in the data base of the Responsible entity;
  3. When the rights of a third party are harmed;
  4. When there is a legal impediment or a resolution by a relevant authority that restrict the ARCO rights;
  5. In case of a cancellation, when the personal data are being handled for prevention or for a medical diagnosis or the management of health services or;
  6. When a rectification, cancellation or objection has taken place previously.

The denial could be partial, in which case Promotora Sunset Beach Clubs S.A. de C.V. will carry on with the procedures to access, rectify, cancel or object the applicable data.

The exercise of the “ARCO rights” will be free, but if you repeat your request within a 12 (twelve) month period, the cost will be the equivalent of 3 (three) days of the minimum wage in force in Mexico City, plus the VAT, unless there are substantial modifications to the Privacy Notice that lead to new Requests to Exercise ARCO rights. You must cover the expenses of justified shipment costs or the cost of copies and other formats.

For further information, please contact the entity Responsible for personal data in the aforementioned email.

9. Mechanisms and procedures so the owner of the data, whenever appropriate, can revoke his/her consent at any moment

You may reverse the consent you have given for the handling of your data at any moment, for that to happen, it is necessary to contact the entity Responsible for the protection of your data, where you will be told what steps to take.

10. Transfer of personal data within and outside Mexico

We have made a commitment not to transfer your personal information to third parties without your consent, excepting the special cases foreseen in article 37 of the Federal Law for the Protection of Personal Data in Possession of individuals, and to make said transfer within the terms dictated by the law.

11. Implemented safety measures

For the protection of your personal data, we have set up administrative, physical and technical safety measures in order to avoid losses, misuse or modifications to your information.

When we communicate or share your information with third parties providing us with a service, we require and verify that they have the necessary safety measures to protect your personal data, forbidding the use of your personal information for uses other than those they were meant for; under the understanding that any noncompliance by said third parties with that foreseen in the Federal Law for the Protection of Personal Data in the Possession of Individuals or its Guidelines is the exclusive responsibility of said third parties.

12. Modifications to the privacy notice

We reserve the right to carry out modifications or updates to the present privacy notice at any given moment.

These modifications will be available to the public through the following: (i) noticeable announcements in the corporate office; (ii) bulletins or flyers available in the corporate office; (iii) in our web page; or (iv) we will send them to the last known email you provided.

13. Right to promote the rights protection and data verification procedures that the Institute advocates

Any complaint or additional information about the handling of your personal data or any doubt in relation to the Federal Law of the Protection of Personal Data in the Possession of Individuals or its Guidelines could be directed to the Federal Institute for Access to Public Information and Data Protection (IFAI). For further information

For further information, you can send us an e-mail to the following address

Sunset World

USA Toll Free

1 866 760 1842

Canada Toll Free

1 800 896 1243

Mexico Toll Free

01 800 262 9648

International Phone

52 998 881 8750


Member Rewards Program