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Hacienda Tres Ríos Receives International Recognition in Service Quality

The International Concierge Association “Clefs d’Or” awarded Diana Sánchez Estrada and Jaqueline Eligio Ramos of Hacienda Tres Ríos Resort, Spa & Nature Park, with the Golden Keys, the highest recognition a concierge can receive.

The Director of the National Concierge Association, Diana Hikichi, was responsible for delivering this coveted award to the Concierges of our eco-resort, known for its outstanding professionalism and care of guests in this corner of theCaribbean.

The Golden Keys is an award given by the International Concierge Association “Clefs d’Or”, based in Paris. This group is made up of 3,000 concierges in 37 countries.

“Being awarded this recognition and insignia represents great motivation and pride for a concierge”, said the winners of the award at a cocktail event, organized for the tourist community in the Riviera Maya.  

Diana Sánchez, who has a distinguished career in the tourist industry, thanked the directors of Hacienda Tres Ríos for their unconditional support and in particular, Mr. Orlando Arroyo, CEO of Sunset World, “who turned his vision into reality” when he opened a resort that combines quality service with care for the environment. Currently, Sánchez also teaches Hospitality at the Universidad Tecnológica de Cancún and holds the post as Regional Director for the National Concierge Association Memberships.

Jaqueline Eligio, who began her career in various hotel chains, thanked Hacienda Tres Ríos for the opportunity given to her through this project which has lead her to win the Golden Keys. She has stated that she will continue learning and making progress for the benefit of hotel guests as well as for tourism in México.


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